Warranty

Items that do not work must be returned to chenziramart for a full refund or exchange within fourteen (14) days after the date the merchandise was received. Items altered or damaged through misuse by the customer, accidents, fire, and flooding, natural disasters while in possession of the customer, or which fail due to being used in voltage or circuits for which it is not designed, or by voltage fluctuations cannot be returned and are not covered by the warranty. The customer must submit the original purchase receipt or the order number, at the time of requesting a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

• Orders are processed within 1 business days (excluding weekends and public holidays) after payment confirmation. • Once processed, standard shipping typically takes 2-3 business days depending on your location. • Express shipping options are available at checkout for faster delivery. • Shipping Rates & Delivery Estimates • Shipping charges are calculated at checkout based on location and selected shipping method. • Estimated delivery times: • Standard Shipping: 2-3 business days • Express Shipping: 1-2 business days

• Once your order is shipped, you will receive an email with tracking details. • If you do not receive your tracking number within 1 business days, please contact us at hello@chenziramart.com. • If your order is significantly delayed, please contact us at hello@chenziramart.com with your order number. • We are not responsible for shipping delays caused by unforeseen circumstances (e.g., natural disasters, carrier issues)..

• We accept returns within 7 days of receiving your order. • Items must be unused, in original packaging, and in the same condition as received. • Items that are damaged, used, or missing parts are not eligible for returns.

• Contact us at hello@chenziramart.com with your order number and reason for return. • Our team will provide return instructions, including the return shipping address. • Pack the item securely and ship it back within 3 days of return approval.

• Once we receive and inspect the returned item, we will process your refund within 5 business days. • Refunds will be issued to the original payment method. • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges • We only replace items if they are defective or damaged upon arrival. • If you need an exchange, email us at hello@chenziramart.com within 3 days of receiving your order. Non-Returnable Items • Gift cards • Sale or clearance items • Personal care items (for hygiene reasons)

For any shipping or return inquiries, please contact our support team at hello@chenziramart.com.